COVID19 Frequently Asked Questions
This information will serve as a resource to our residents and community partners and will be updated as new information is available.
1. How can I provide information to The Covington Housing Authority?
Documents may still be submitted to CHA by drop box (located at the main office) mail, fax, or email (see below):
Mail: 5160 Alcovy Rd. Covington, GA 30014
2. How can I contact Covington Housing Authority Staff for general information, maintenance request, or tenant information?
You may call our office at 770-786-7739 Monday - Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 12 noon.
For Resident Services you may call 404-304-0581
3. I have a maintenance request or emergency?
For emergency maintenance requests please call 770-786-7739. For routine maintenance requests, please continue to call our office (please note our response time is greater than normal for routine requests).
In order to reduce the possibility of contamination, we ask that you relocate to another room, separate from where maintenance staff will make any needed repairs. All maintenance staff will wear gloves and masks for the protection all parties. Upon exiting your unit, maintenance staff will wipe down any area where work was performed with a disinfectant.
4. What do I do if my hours have been reduced, or if I have lost a job as a result of COVID-19?
For residents who need their rent adjusted, we will conduct an interim change in accordance with HUD procedures. Impacted families will need to submit an interim change form (on our website www.covha.com or located outside of the main office door) along with evidence of changes in income to CHA by drop box, mail, email or fax. Please contact our office should you require additional assistance.
It is our hope that this situation is only temporary, and utilities are not severely impacted. Other service providers have offered payment arrangements, etc. during this difficult time. We recommend that you contact your service provider for further information.
5. How will appointments, signing of documents, informal hearings, file reviews, etc. be handled?
CHA management will schedule a day/time to complete any necessary procedures. Specific instructions will be communicated, if any in-person meetings will be required. All procedures will be conducted in a manner that provides protection to all parties involved. Alternative meeting formats will be considered during this time and can be requested by the resident and/or CHA management.
1. What days and times is the feeding program for school aged children?
Monday-Friday from11:00 am-1:00 pm at CHA Office 5160 Alcovy Rd Covington, GA 30014 (CHA Main Office). The feeding program will continue until the kids return to school.
2. What are the locations for the children's feeding program?
All locations are served for the kids feeding program. The distribution will be as follows:
Holmes Court and Jackson/Taylor and New Leaf Apartments-CHA office or food will be distributed on-site. Staff/Volunteers will notify residents via horn blowing of their vehicle. Please have a member of your household come out to collect food for the children in your household.
3. What upcoming events are cancelled or postponed?
All events through April 30, 2020, have been postponed until further notice.
4. Are there any local organizations providing food and/or toiletries?
Name: Covington FUMC Food Pantry
Address: 2160 Church Street, Covington, GA 30014
Days/Time: Monday, Wednesday, Thursday and Friday 2:00 pm to 4:00 pm
Contact Info: email firstname.lastname@example.org or call CHA Resident Services at 404-304-0581 for more information.
*Please note you may only receive services from this organization once per month. *
Take actions to reduce your risk of getting sick
If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.
Have supplies on hand
Take everyday precautions
Avoid close contact with people who are sick.
Take everyday preventive actions:
Websites for more information:
Stay safe and healthy,
Covington Housing Authority