Housing Authority of the City of Covington, Georgia
Celebrating 50 Years 1965-2015
Serving the City of Covington and Newton County, Georgia
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04/02/2020 - COVID19 Frequently Asked Questions & Resources

COVID19 Frequently Asked Questions

This information will serve as a resource to our residents and community partners and will be updated as new information is available.

1. How can I provide information to The Covington Housing Authority?

Documents may still be submitted to CHA by drop box (located at the main office) mail, fax, or email (see below):
Mail: 5160 Alcovy Rd. Covington, GA 30014
Fax: 770-784-0064

2. How can I contact Covington Housing Authority Staff for general information, maintenance request, or tenant information?

You may call our office at 770-786-7739 Monday - Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 12 noon.

For Resident Services you may call 404-304-0581

  • For general office information and resident services (tenant rental payments and all resident services questions) Administrative Specialist
  • For all other tenant related inquires (lease, income changes and adjustments, etc.) Multi-family Housing/ Coordinator -Deputy Director
  • For maintenance related issues/concerns: Physical Property Manager
  • For contractor and accounts payable issues/concerns: Administrative Manager

3. I have a maintenance request or emergency? 

For emergency maintenance requests please call 770-786-7739. For routine maintenance requests, please continue to call our office (please note our response time is greater than normal for routine requests). 

In order to reduce the possibility of contamination, we ask that you relocate to another room, separate from where maintenance staff will make any needed repairs. All maintenance staff will wear gloves and masks for the protection all parties. Upon exiting your unit, maintenance staff will wipe down any area where work was performed with a disinfectant.

4. What do I do if my hours have been reduced, or if I have lost a job as a result of COVID-19?

For residents who need their rent adjusted, we will conduct an interim change in accordance with HUD procedures. Impacted families will need to submit an interim change form (on our website  or located outside of the main office door) along with evidence of changes in income to CHA  by drop box, mail, email or fax. Please contact our office should you require additional assistance.

It is our hope that this situation is only temporary, and utilities are not severely impacted. Other service providers have offered payment arrangements, etc. during this difficult time.  We recommend that you contact your service provider for further information.

5. How will appointments, signing of documents, informal hearings, file reviews, etc. be handled?

CHA management will schedule a day/time to complete any necessary procedures. Specific instructions will be communicated, if any in-person meetings will be required. All procedures will be conducted in a manner that provides protection to all parties involved. Alternative meeting formats will be considered during this time and can be requested by the resident and/or CHA management.

Resident Services

1. What days and times is the feeding program for school aged children?         

Monday-Friday from11:00 am-1:00 pm at CHA Office 5160 Alcovy Rd Covington, GA 30014 (CHA Main Office).  The feeding program will continue until the kids return to school.

2. What are the locations for the children's feeding program?

All locations are served for the kids feeding program.  The distribution will be as follows:

Alcovy-CHA office

Holmes Court and Jackson/Taylor and New Leaf Apartments-CHA office or food will be distributed on-site. Staff/Volunteers will notify residents via horn blowing of their vehicle. Please have a member of your household come out to collect food for the children in your household.

3. What upcoming events are cancelled or postponed?

All events through April 30, 2020, have been postponed until further notice.

4. Are there any local organizations providing food and/or toiletries?

Name: Covington FUMC Food Pantry

Address: 2160 Church Street, Covington, GA  30014

Days/Time: Monday, Wednesday, Thursday and Friday 2:00 pm to 4:00 pm

Contact Info: email or call CHA Resident Services at 404-304-0581 for more information.

*Please note you may only receive services from this organization once per month. *

COVID19 Tips

Take actions to reduce your risk of getting sick

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.

  • Stock up on supplies.
  • Take everyday precautions to keep space between yourself and others.
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often.
  • Avoid crowds as much as possible.
  • Avoid cruise travel and non-essential air travel.
  • During a COVID-19 outbreak in your community, stay home as much as possible to further reduce your risk of being exposed.

Have supplies on hand

  • Contact your healthcare provider to ask about obtaining extra necessary medications to have on hand in case there is an outbreak of COVID-19 in your community and you need to stay home for a prolonged period of time.
  • If you cannot get extra medications, consider using mail-order for medications.
  • Be sure you have over-the-counter medicines and medical supplies (tissues, etc.) to treat fever and other symptoms. Most people will be able to recover from COVID-19 at home.
  • Have enough household items and groceries on hand so that you will be prepared to stay at home for a period of time.

Take everyday precautions

Avoid close contact with people who are sick.

Take everyday preventive actions:

  • Clean your hands often
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places - elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Wash your hands after touching surfaces in public places.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.
  • Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships.

Websites for more information:

Centers for Disease Control and Prevention

World Health Organization

Georgia Department of Health

Stay safe and healthy,
Covington Housing Authority